Terms of Sale
These Terms of Sale (including all documents to which these Terms of Sale link) apply to your purchase of goods from TSI 2021 Sub Inc., doing business as “Fitted Fresh” (“Company,” “we,” or “us”). Please review these Terms of Sale carefully as they control your purchase of products. If you do not wish to accept these Terms of Sale, do not order products or services offered on or through www.fittedfresh.com/ (the “Website”).
1. Payment
We accept the following payment methods: all major credit cards, PayPal, Shop Pay, Shopify Payments, Shop Pay Installments, Afterpay, Apple Pay, and Google Pay. Unless you are combining payment with a Fitted Fresh Gift Card, only one method of payment is accepted at checkout.
Payment transactions are processed by our third-party payment processors in accordance with our Privacy Policy.
If you wish to purchase any product made available through the Website (each such purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION.
You grant the Company the right to provide information you provided in connection with the Transaction to our third-party payment processors to facilitate the completion of your Transaction. Verification of information may be required prior to the acknowledgment or completion of any Transaction.
2. Shipping Policies for Domestic Orders
All orders shipping in the domestic US for in-stock items ship free of charge with ground shipping.
For in-stock items, please allow up to 4 business days to fulfill an order and issue a tracking number (unless there is a red delayed date posted in the product description). Once you receive your tracking number via email, most orders arrive within 3 business days, but please allow 5-10 business days for shipment arrival depending on carrier factors outside of our control. Please note that our warehouse is closed on weekends and major US holidays.
Orders placed for Workshop items require a shipping fee of $6. These orders will ship during the estimated shipping period noted on the product page. If you pre-order an item from the Workshop, your order confirmation email will include the estimated ship date for that item.
If your order contains both in-stock and Workshop items, we will split your shipments as items become available. Your shipping confirmation email will state the item(s) shipped, and the item(s) you’re still waiting to receive, if applicable.
We require a signature upon delivery for orders over $750 for your security and ours. If you have any questions, please let us know.
We are unable to modify or cancel your order once it has been placed and handed over to a third-party carrier for shipping. Thus, please make sure all information is correct before completing your order. If an order is sent back to us due to insufficient or incorrect address or due to no answer, the order will be canceled and subject to a 15% restocking fee or customer will have to pay for shipping again for any further delivery efforts requested by the customer.
Please email fittedfresh1@gmail.com if you have a specific shipment request and we will do our best to accommodate.
3. Shipping Policies for International Orders
There is no free shipping available for international orders. We calculate shipping rates based on weight and transit distance. Rates are exclusive of taxes, duties, and customs fees. These latter incurred fees are the customer's responsibility. We ship anywhere outside the domestic US using either FedEx or UPS. We cannot guarantee delivery time as it depends on how efficient your country’s customs agents are. All international packages are trackable once they are scanned in by the carrier.
Any international shipping cost incurred at time of check out is non-refundable. Customers will also not be refunded the shipping cost in the event that an international shipment is refused by the receiver.
Additional information about shipping is available here.